GIA Assessment
Gia calls every applicant within minutes. You receive a complete picture.
Structured voice assessment, English proficiency indicator, situational response profile, and 10-language support - from a single call, at any volume.
Calls Within 3 Minutes
Gia dials every applicant within minutes of application — before intent fades and before your team logs on.
Structured AI Interviews
Every call follows a consistent, role-specific question set — qualifying skills, availability, salary fit and motivation.
Scored Shortlists — Automatically
Candidates are ranked by score and delivered as a clean shortlist. Recruiter opens pipeline to qualified candidates, not a pile of CVs.
Zero Manual Screening
Gia handles the entire top-of-funnel, first touch, qualification, scoring, without a recruiter picking up the phone.
<4 min
to first call (median 3.3 min in production)
85%
pickup rate · 64% shortlist rate from completed calls
10
languages
Every call
What happens on every GIA Assessment call
From first ring to close, every stage is structured, consistent, and branded to the employer.
Opening
Opening
Introduces itself as [Company]'s recruiting assistant. Clear, professional, branded to the employer. Duration: 30 sec.
Availability and location
Availability and location
Confirms start date, location fit, format (remote/hybrid/onsite), any competing interviews. Duration: 1–2 min.
Role-specific assessment
Role-specific assessment
Questions from the Recruitment Plan - skill competencies, experience depth, domain knowledge. Adaptive follow-up on incomplete answers. Duration: 3–5 min.
Situational scenario (if enabled)
Situational scenario (if enabled)
Gia introduces a live scenario relevant to the role. Candidate responds in real time. Five dimensions evaluated. Duration: 2–4 min.
Compensation check
Compensation check
Candidate's stated expectations compared to the configured range. Misalignments flagged without revealing the full range. Duration: 1 min.
Motivation and fit
Motivation and fit
Why are you considering a move? What interests you about this role? Duration: 1–2 min.
Close
Close
Thanks the candidate. Sets expectations for next steps. Offers a Q&A. 100% of candidates offered Q&A. Duration: 30 sec.
Shortlisting
How the shortlist is built
Every candidate who completes the call is scored against the criteria configured in the Recruitment Plan. Composite score = weighted sum of role-fit dimensions. Candidates above threshold appear in shortlist. Candidates below are declined with respectful exit message.
June 2026 pilot
64% of completed assessment calls led to shortlisting. Smart exits — when a must-have criterion failed — completed in under 2 minutes.
English Language Proficiency Indicator
Know before you test.
ELPI runs during the standard Gia assessment call — no extra step for the candidate. Evaluates four observable English language dimensions derived from the CEFR framework. Output is a CEFR-band indicator.
Four evaluated dimensions
| Dimension | What Gia evaluates | CEFR signal |
|---|---|---|
| Repetition patterns | Rate of word and phrase repetition across the full call. High repetition = limited vocabulary range. | Below B1 — candidate relies on a small set of formulaic phrases |
| Rephrasing ability | Can the candidate restate answers in different words when Gia rephrases a question? | B1/B2 threshold — rephrasing accurately and fluently is a B2+ signal |
| Vocabulary range | Spread of distinct vocabulary — particularly domain-relevant terms and idiomatic expressions. | B2+ candidates introduce domain vocabulary naturally. A2 candidates stay in high-frequency words. |
| Fluency under pressure | Does language quality hold when Gia introduces the situational scenario? | B1 vs B2 discriminator — maintaining fluency under pressure is a B2 signal |
ELPI output bands
Advanced - strong signal
C1–C2High confidence of CEFR pass. Advance to formal test or interview directly.
Proficient - likely eligible
B2Recommended for formal CEFR assessment. High probability of pass.
Developing
B1Back-office or non-voice roles. Not recommended for English-medium customer-facing placement.
Below threshold
A1–A2Decline for English-medium roles. Route to regional language assessment if applicable.
ELPI is an indicator, not a certification. It does not constitute an official CEFR assessment. It is a pre-test filter — its function is to identify who is worth sending for formal testing, not to certify language proficiency.
See this in action
See how Gia handles GIA Assessment for a real role.
Tell us one role you're working on. We'll show you Gia running it live - 20 minutes, your actual criteria.
- No slides
- Your actual role
- Live in 20 minutes
Situational Assessment
Gia puts the candidate in the situation.
A candidate's answer to "how would you handle a difficult customer?" is not the same as how they behave when Gia places them in one mid-call.
Five evaluated dimensions
Composure under pressure
Does the candidate maintain coherent, structured communication when surprised?
Problem framing
Can the candidate distinguish symptom from root cause? Problem framing predicts how candidates handle ambiguous situations.
Empathy signals
Does the candidate acknowledge the other party's position before advocating their resolution? Predicts high-performing CX candidates.
Resolution instinct
Does the candidate propose a specific resolution or describe a process without committing? Specificity predicts action orientation.
Narrative coherence
Does the candidate's story hold together under Gia's follow-up questions? Coached responses tend to become inconsistent under follow-up.
Scenarios by role type
| Role type | Scenario | What it surfaces |
|---|---|---|
| CX / Customer service | "A customer is threatening to escalate and post publicly about a delayed order. You are the first contact." | Empathy sequencing, composure under emotional pressure. |
| Field sales / BD | "Halfway through a sales meeting, the prospect says a competitor is 20% cheaper. What do you do?" | Problem framing — defend on price or reframe on value? |
| Team lead / Junior manager | "Two team members are in conflict about a shared client. Team morale is affected." | Empathy on both sides before acting? Escalation instinct vs resolution instinct. |
| Operations / Back office | "You find a data error in deliverables already sent to a client. Your manager is in a meeting." | Escalation logic. Resolution specificity. Narrative coherence. |
Custom scenarios available — validated by Gigin team before deployment.
Vernacular Language Support
Gia speaks the languages your candidates speak — same criteria, same standards.
Language configured per role type or geography. Assessment criteria, question set, and scoring rubric remain identical across all languages. Assessment notes and transcripts delivered in English for recruiter review.
India - Eight Languages
| Language | Regional reach |
|---|---|
| Hindi | North India — broadest reach across states and tier-2/3 cities |
| Bengali | West Bengal, Northeast India |
| Tamil | Tamil Nadu, Chennai |
| Telugu | Andhra Pradesh and Telangana |
| Marathi | Maharashtra - Mumbai, Pune |
| Kannada | Karnataka - Bangalore |
| Gujarati | Gujarat - BFSI, manufacturing |
| Malayalam | Kerala - healthcare, IT professionals |
US - Two Additional Languages
| Language | US reach |
|---|---|
| Spanish | US Hispanic workforce — frontline, hospitality, retail, healthcare, logistics |
| Portuguese | Brazilian-American community — construction, hospitality, healthcare |
When Situational Assessment and ELPI are both enabled, the situational scenario is presented in English to observe CEFR-level fluency. The rest of the call continues in the configured language.
Production data
Response speed and consistency
Figures from the June 2026 pilot — 414 applications across 8 Indian cities.
| Metric | Number | Source |
|---|---|---|
| Time to first call | Under 4 minutes (median 3.3 min) | June 2026 pilot — 414 applications, 8 Indian cities |
| Resume evaluation speed | Median 6.8 sec per resume — 414 resumes in 17 minutes | June 2026 pilot |
| Voice call pickup rate | 85% vs 30–40% industry benchmark | June 2026 pilot — 127 of 150 calls connected |
| Shortlist rate from completed calls | 64% | June 2026 pilot |
| After-hours consistency | 32–33% shortlist rate across business hours, evenings, and overnight | June 2026 pilot — 45% of shortlists produced outside 9am–6pm |
Common questions
GIA Assessment - frequently asked
Yes. Gia identifies itself as [Company]'s recruiting assistant on every call. In a June 2026 production pilot, 83% of candidates gave an affirmative first response. Only 4 of 127 candidates questioned that they were speaking with an AI.
Situational Assessment adds 2–4 minutes - a standard call runs 7–8 minutes; with Situational it runs 10–12 minutes. ELPI runs concurrently - no additional duration. Neither requires a separate call.
Yes. The threshold is configurable per role type. A customer-facing English-medium CX role might require a B2 signal; a back-office role might accept B1.
Yes - within a role type, every candidate receives the same scenario. Consistent scenarios produce comparable responses.
Yes. Gia conducts the call in the candidate's configured language. Assessment notes, transcripts, and the ELPI indicator are generated in English for recruiter review.
Gia currently supports 10 languages. If a candidate switches to an unsupported language, Gia acknowledges, continues in the configured language, and flags the language preference in assessment notes.
No. ELPI identifies who is likely to pass a formal CEFR test before you spend on one. It is a pre-test filter - not a certification.
Gia acknowledges the preference respectfully and logs the candidate as 'preferred human contact.' The recruiter is notified and can choose to call manually. The candidate is not removed from the pipeline.
Have questions? We're here to help.
Reach out to our team and we usually reply within one business day.
Platform
GIA Assessment connects with
GIA Loops & Workflows
Assessment runs as part of a configured loop
Candidate Engagement
Candidates who don't pick up receive follow-ups automatically
Recruitment Plan
Assessment criteria are configured in the Recruitment Plan
Voice AI Agent
ELPI and Situational Assessment run on Gigin's Voice AI infrastructure
Let's talk
Hear what a Gia assessment call actually sounds like.
Book a 20-minute walkthrough with our team. Bring a real role - we'll run it through GIA live and you'll walk away with a concrete plan.
