Client Management
Every placement, project, and approval — tracked against the right client.
Client Management is the delivery layer of the Gigin client record — projects connected to clients, employees placed on assignments, timesheets routed to client approvers, and billed hours tracked against budget. Delivery managers and account managers see the same client in the same system.
Unified Client Workspace
Every client's job orders, contacts, SLAs, and placement history in one place. Brief your team without digging through emails or spreadsheets.
Client Stakeholder Mapping
Track every hiring manager, approver, and decision-maker at each account. Gia surfaces the right contact when a role needs sign-off or a shortlist needs nudging.
Placement Velocity Reporting
See time-to-fill, offer acceptance rates, and revenue per client at a glance. Know exactly which accounts are growing and which need attention before the quarter-end review.
SLA Alerts and Breach Warnings
Set submission deadlines and interview turnaround targets per client. Gia flags at-risk roles before a breach happens so your team intervenes early, not apologetically.
What Client Management tracks
From the client profile through to billed hours — every delivery element in one record.
| Element | What it manages |
|---|---|
| Client profile | Name, address, legal entity, account type, billing currency, payment terms. |
| Contacts | Named client contacts with roles — account contact, billing contact, timesheet approver, hiring manager. |
| Open orders | Active job requisitions placed by this client, with fill rate and pipeline status. |
| Active placements | Employees currently placed with this client, with start date, assignment end date, and billing rate. |
| Projects | Projects connected to this client, with budget, timeline, and assigned employees. |
| Billed hours | Approved timesheet hours billed against client — updated in real time as timesheets are approved. |
| Approval routing | Which client contact approves timesheets and expenses for which project. |
Client Management covers delivery — projects, placements, approvals, and billed hours. For the commercial layer — activity logs, tasks, and relationship notes — see the full CRM layer.
One client record. Two layers.
See this in action
See how Gia handles Gigin Client Management for a real role.
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Platform
Client Management connects to your full delivery stack
Activity, tasks, and relationship history for every client contact.
Billable hours tracked, approved, and updated against project budgets.
Timesheet and expense chains configured per client and project.
Projects under clients with budgets, timelines, and team assignments.
FAQ
Frequently asked questions
Yes. CRM is the commercial layer — activity, tasks, relationship notes. Client Management is the delivery layer — projects, placements, approvals, billed hours. Both sit on the same client record and are accessible from the same view.
Yes. The same contact record is used for both CRM activity tracking and timesheet approval routing. Account managers see the combined view — no duplication, no reconciliation.
Have questions? We're here to help.
Reach out to our team and we usually reply within one business day.
Let's talk
See every client's delivery record in one place.
Book a 20-minute walkthrough with our team. Bring a real role - we'll run it through GIA live and you'll walk away with a concrete plan.
