Voice AI Agent
The voice behind every Gia assessment call.
Voice AI Agent is the infrastructure layer that makes Gia's assessment calls work — real-time conversational AI that listens, adapts, follows up, and evaluates, in 10 languages, at any volume, around the clock.
Gia Calls, You Review
Gia conducts structured screening calls with candidates on your behalf — you see a ranked summary, not a transcript wall. Shortlist in minutes, not hours.
Structured Scorecard Every Call
Every Gia call ends with a consistent scorecard mapped to your job criteria — no note-taking, no subjective recall. Scores are comparable across every candidate.
Multilingual Without Extra Setup
Gia detects and switches languages mid-call — Hindi, Tamil, Telugu, and more — so you can screen across regions without separate workflows or bilingual coordinators.
Volume Spikes, Zero Extra Headcount
Brief Gia on your open roles and she scales call volume instantly — 10 candidates or 10,000, the turnaround stays the same. No temp recruiters, no backlogs.
Not a screening bot
A structured evaluator — running on voice.
Real-time speech recognition and response
Gia listens, interprets, and responds within natural conversational timing — no perceptible lag, no scripted pause-and-wait loops.
Adaptive follow-up questioning
When a candidate gives an incomplete or evasive answer, Gia rephrases and follows up — the same way a skilled human interviewer would, without coaching.
10-language support
Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, Malayalam, Spanish, and Portuguese. Assessment criteria remain identical across all languages.
Consistent scoring rubric
Every candidate on the same role is evaluated against the same criteria, in the same way, at any hour. No rater variance. No end-of-day fatigue.
ELPI evaluation running concurrently
English Language Proficiency Indicator runs on the same call — no extra step for the candidate, no extension to the call duration.
Technical capabilities
What Voice AI Agent delivers at scale
8 Indian languages (Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, Malayalam) plus Spanish and Portuguese
Median time from application to first call
vs 30–40% industry benchmark
7–8 min standard · 10–12 min with Situational Assessment
Scales with application volume
45% of shortlists produced outside 9am–6pm (June 2026 pilot)
Affirmative first response when Gia identifies as AI — every call, without exception
Before vs after
Voice AI vs traditional phone screening
- Recruiter schedules individual calls — typically 1–3 business days to reach each candidate
- 30–40% call pickup rate; remainder requires follow-up emails or WhatsApp
- Evaluation quality varies by recruiter, time of day, and call volume
- No standardised scoring — notes are subjective and inconsistently structured
- No after-hours coverage; weekend applications sit until Monday
- Language coverage limited by recruiter language skills
- English proficiency assessed informally — no structured indicator or recommended CEFR test routing
- First call within median 3.3 minutes of application — no scheduling required
- 85% pickup rate in production — more than double the industry benchmark
- Identical evaluation criteria applied to every candidate on every call
- Structured composite score with role-fit dimensions — shortlist threshold configurable per role
- 24/7 — 45% of shortlists produced outside standard business hours
- 10 languages — India and US markets covered natively
- ELPI band output on every call — routes candidates to formal CEFR test or declines before spend
Product context
Voice AI is infrastructure, not a standalone product.
Voice AI Agent is the layer that makes GIA Assessment calls happen. You don't configure it directly — it runs automatically when Gia initiates a call as part of an assessment workflow.
Access it through the Assessment Hub or GIA Assessment pages, where you configure the assessment criteria, language, and optional layers (ELPI, Situational Assessment, Vernacular support) that Voice AI executes on each call.
See this in action
See how Gia handles Voice AI Agent for a real role.
Tell us one role you're working on. We'll show you Gia running it live - 20 minutes, your actual criteria.
- No slides
- Your actual role
- Live in 20 minutes
Common questions
Voice AI Agent — frequently asked
No. Voice AI Agent is the infrastructure layer within GIA Assessment. It powers the calls — you don't configure or purchase it separately. It is accessible through the GIA Assessment and Assessment Hub pages.
Voice AI is trained across regional accent variations in all supported languages. It does not penalise accent or speaking pace in scoring — only the content of responses is evaluated.
Gia is configured per role type for one assessment language. If a candidate code-switches during the call, Gia continues in the configured language and notes the language behaviour in the assessment summary.
If a call drops, Gia reschedules the attempt and the candidate receives a follow-up message explaining the technical issue. The partial call data is retained.
Have questions? We're here to help.
Reach out to our team and we usually reply within one business day.
Let's talk
See Gia make a live assessment call.
Book a 20-minute walkthrough with our team. Bring a real role - we'll run it through GIA live and you'll walk away with a concrete plan.
