RPO delivery teams are evaluated on client-facing outcomes - fill rate, time-to-fill, candidate quality, hiring manager satisfaction. But the work that drives those outcomes is not always the work that takes the most time. A delivery recruiter who spends their morning sourcing and qualifying candidates for one client account has less time for the conversations - with hiring managers, with candidates, with the client - that actually drive fill rate and satisfaction.
RPO delivery teams are measured by the same metrics as in-house recruiting teams - fill rate, time-to-fill, quality of hire - but across multiple client accounts simultaneously. A delivery team managing 10 client accounts with an average of 15 open roles each is running the equivalent of a 150-role recruiting operation with a team that was sized for far less. The first-touch screening load across every account is what limits delivery capacity.
When Gia handles sourcing, calling, and shortlisting across all client accounts simultaneously, delivery recruiters start their day at the point where they add the most value - the client and candidate conversations that build the relationship and close the placement.
