Deliver more for every client — with the same delivery team.
RPO delivery teams are measured on fill rates and time-to-fill across multiple client accounts simultaneously. Gia handles the sourcing and screening load across every client account — so delivery teams stay focused on client relationships and placements.
The challenge
The RPO delivery challenge.
RPO delivery teams are evaluated on client-facing outcomes — fill rate, time-to-fill, candidate quality, hiring manager satisfaction. But the work that drives those outcomes is not always the work that takes the most time. A delivery recruiter who spends their morning sourcing and qualifying candidates for one client account has less time for the conversations — with hiring managers, with candidates, with the client — that actually drive fill rate and satisfaction.
RPO delivery teams are measured by the same metrics as in-house recruiting teams — fill rate, time-to-fill, quality of hire — but across multiple client accounts simultaneously. A delivery team managing 10 client accounts with an average of 15 open roles each is running the equivalent of a 150-role recruiting operation with a team that was sized for far less. The first-touch screening load across every account is what limits delivery capacity.
When Gia handles sourcing, calling, and shortlisting across all client accounts simultaneously, delivery recruiters start their day at the point where they add the most value — the client and candidate conversations that build the relationship and close the placement.
How it works
How Gia runs the pre-hire workflow across every client account.
| Capability | Description |
|---|---|
| Client-isolated configurations | Each client account has its own Gia configuration — the client's assessment criteria, brand voice, question set, and hiring stages. Gia's behaviour for Client A is entirely separate from Client B. |
| Simultaneous multi-client execution | Gia sources, calls, and shortlists across all active client accounts simultaneously. 10 client accounts with 30 open roles each means 300 Gia workflows running in parallel — one delivery team manages the shortlists and relationships. |
| White-label candidate experience | Gia introduces itself using the client's company name — not Gigin's. The candidate experiences a call from the client company's recruiting assistant. The Gigin brand is invisible to candidates. |
| Client-branded career pages | Build a separate branded career page per client. Applications route into the client's Gia workflow automatically. |
| Per-client reporting | Time-to-fill, source performance, and pipeline health reported separately per client — ready to share in weekly client reviews. |
| Delivery team view | One dashboard for the delivery team showing all client accounts, all roles, all pipeline stages — filterable by client, role type, or delivery team member. |
Day in the life
What delivery looks like with Gigin.
| Time | Without Gigin | With Gigin |
|---|---|---|
| 8:00 AM | Reviewing overnight applications across 3 client accounts. Manually triaging. Prioritising who to call. | 3 Gia-generated shortlists waiting — pre-assessed candidates across 3 client accounts with notes. |
| 9:00 AM | Client A call to review pipeline. Recruiter apologises for no shortlist yet — candidates were applied yesterday, calls are pending. | Client A call. Shares Gia's shortlist with 4 pre-assessed candidates. 2 interviews confirmed. |
| 10:00 AM | Sourcing for Client B — manual LinkedIn search. 45 minutes to find 10 profiles worth reaching out to. | Client B new role opened. Gia is already sourcing from 75M+ profiles. Recruiter reviews Gia's results. |
| 1:00 PM | Candidate follow-up for Client C — 8 emails and calls to check availability. | Client C candidate pipeline updated automatically — Gia sent status messages and interview confirmations. |
| 3:00 PM | Weekly delivery report for Client D — manually compiling data from 3 systems. | Weekly report for Client D pulled from Gigin analytics in 5 minutes. Shared directly with client. |
FAQ
Frequently asked questions.
Yes. Each client account has its own Gia configuration — assessment criteria, question set, scoring rubric, brand voice, and escalation logic are all configured per client. Gia's behaviour for Client A has no influence on Gia's behaviour for Client B. Configurations are set once per client and reused for every future role of that type within the account.
Candidates experience a call from the client's recruiting assistant — not from Gia or Gigin. The white-label configuration means Gia introduces itself using the client's company name. Gigin's brand is completely invisible to candidates.
Each client account has its own analytics view — time-to-fill, source performance, pipeline health, and candidate quality metrics. The delivery team sees all client accounts in one consolidated view and can filter to individual clients. Reports are exportable for sharing directly with the client in weekly or monthly reviews.
Yes. High-volume clients (logistics, healthcare, call centres) use Gia's full inbound qualification workflow — every applicant called within 3 minutes. Relationship-intensive clients (executive, professional services) use Gia's sourcing and outreach capabilities — passive candidates surfaced and contacted, with the delivery team managing the deeper relationship conversations. Both workflows run simultaneously.
RPO firms typically use an enterprise credit arrangement — credits allocated across client accounts and managed centrally. Each client account's credit consumption is reported separately for billing transparency. The arrangement is scoped during the enterprise sales process. Contact the team to discuss RPO-specific pricing.
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Let's talk
See how Gigin works across multiple client accounts.
Book a 20-minute demo. Bring one client account and one open role. We show you Gia's qualification call and the shortlist it delivers.
