Solutions - BPO and CX Hiring

Screen every applicant. Assess their English. Fill faster.

BPO and CX hiring runs on volume, speed, and language fit. Gigin handles all three - Gia calls every applicant within minutes, the English Language Proficiency Indicator flags who's ready for CEFR testing, and your shortlist lands before your team logs on.

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Gigin AI platform screenshot
85%pickup rate in production
<4 minto first call
ELPIbuilt in - no extra step
8Indian languages supported

Pilot proof points

From a production pilot for a leading Indian food delivery platform - 414 applications, 8 cities, 4 days.

414
applications processed in 4 days across 8 cities
3.3min
median time from application to first Gia call
85%
pickup rate vs 30–40% industry benchmark
64%
shortlist rate from completed calls
45%
of shortlists produced outside 9am–6pm
8
Indian languages - Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, Malayalam

Three problems BPO and CX hiring always hits

Problem 1
Volume - hundreds of applicants per role, can't screen them all
Gia calls every applicant within minutes regardless of volume. There is no concurrent call cap - 50 applications or 5,000, every applicant is reached before your team gets in.
Problem 2
Language fit - CEFR testing is expensive if you run it on everyone
ELPI - the English Language Proficiency Indicator - runs during the Gia assessment call at no extra step for the candidate. It identifies B2 signal vs B1 vs A2 before you spend on formal CEFR. You send the right candidates for testing - not everyone who applied. How ELPI works →
Problem 3
Situational readiness - "How would you handle a difficult customer?" is not the same as handling one
Situational Assessment puts candidates in real CX scenarios mid-call. How they respond - not what they say they'd do - is what Gia evaluates. The result is in the shortlist for every candidate who completes it.

Key capabilities for BPO and CX

01
Gia Assessment
Every applicant called, scored, and shortlisted. Structured questions, ELPI, and situational scenarios in one call. No recruiter time required per applicant.
02
ELPI - English Proficiency
English Language Proficiency Indicator built into every call. Outputs a CEFR band indicator - A2 / B1 / B2 / C1-C2 - before you spend on formal testing.
03
Situational Assessment
Real CX scenarios mid-call - an angry customer, a complex return, a billing dispute. Gia evaluates how the candidate responds, not just what they say they'd do.
04
8 Indian languages
Gia assesses in Hindi, Bengali, Tamil, Telugu, Marathi, Kannada, Gujarati, and Malayalam. Assessment notes and ELPI output are delivered in English for recruiter review.
05
No volume cap
No concurrent call limit. Whether you have 50 or 5,000 applications, Gia reaches every applicant within minutes of submission.
06
Shortlist before you log on
45% of shortlists in production are produced outside 9am–6pm. Gia works through the night. Your team arrives to a ranked shortlist.

See this in action

See how Gia handles BPO and CX Hiring for a real role.

Tell us one role you're working on. We'll show you Gia running it live - 20 minutes, your actual criteria.

  • No slides
  • Your actual role
  • Live in 20 minutes

We'll reach out within one business day to schedule your session.

Platform

Capabilities that make BPO and CX hiring work at scale

Gia Assessment

Every applicant called, scored, and shortlisted automatically.

Assessment Hub

All assessment capabilities - structured, situational, and ELPI.

ELPI - English Proficiency

English Language Proficiency Indicator built into every Gia call.

Situational Assessment

CX scenarios evaluated mid-call - not in a separate test.

FAQ

Frequently asked questions

ELPI runs during the standard Gia assessment call - no extra step for the candidate. Gia evaluates four CEFR-relevant language dimensions during the call and produces a band indicator (A2 / B1 / B2 / C1-C2). You know who is worth sending for formal CEFR testing before you spend on one.

Yes. Gia supports 8 Indian languages. For regional BPO teams or non-English-medium roles, Gia conducts the full assessment in the candidate's language. Assessment notes and ELPI output are delivered in English for recruiter review.

There is no concurrent call cap. Gia initiates calls on every application simultaneously - whether that's 50 or 5,000. The pickup rate in production is 85%, meaning Gia reaches 85 out of every 100 applicants within the first call or follow-up sequence.

Have questions? We're here to help.

Reach out to our team and we usually reply within one business day.

Contact us

Let's talk

See Gia assess a BPO candidate in your language.

Book a 20-minute walkthrough with our team. Bring a real role - we'll run it through GIA live and you'll walk away with a concrete plan.

See Gia in Action → Book a Demo